When rescheduling an appointment, why must the original appointment be canceled and refunded? : I'm Okay Support Portal

When rescheduling an appointment, why must the original appointment be canceled and refunded? Print

Modified on: Tue, 7 Aug, 2018 at 11:06 PM

When rescheduling an appointment, the original appointment must be canceled first to ensure the following:

The original appointment time slot is freed-up for booking.
If the client pre-paid for the booking using a pass, package or other credit, it can be refunded and re-applied to their account to use for the new session they reschedule.
The client may wish to use a different method of payment for the rescheduled appointment.
The package/pass the client may have used could have expired before the rescheduled date.

Avoiding double-bookings is a very high priority for the Runara application, and processing the cancellation before the rescheduling ensures the original session time is released and avoids what would appear to be a no-show from the client (and the complications therein).

Please note:

You do not have to manually cancel an appointment to reschedule. Clicking the "Reschedule" button performs this for you and presents you with a pre-filled Appointment Booking screen to help expedite the whole procedure.

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When rescheduling an appointment, why must the original appointment be canceled and refunded? Print

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